Please see the FAQ below to help you in case of issues with your PayPal payment while placing an order on Amway Online.
What should I do if I receive an error when paying with PayPal?
In this case, please call your local PayPal office and your local Amway Contact Centre
What should I do if I did not enter the correct password on my PayPal account?
In this case, please try again and please make sure you use the correct code.
What should I do if I do not remember my PayPal password?
If you have forgotten your password, please go to www.paypal.com and reset your password or call the PayPal customer service.
What should I do if the Amway Online web page times out when making the order before I get to finalise the payment?
To avoid duplicates, please log out and then log in again. Then please place the order once again.
What should I do if the Amway Online web page times out when the system is in the process of authenticating my PayPal payment?
Please contact the Amway Contact Centre
General note:
If your bank or PayPal are not able to see the payment in their systems, it does not necessarily mean that something has gone wrong with the payment on the Amway online website. The Amway Online website is independent of the PayPal payment process in the sense that something may have gone wrong with the payment that is beyond Amway’s control. Please contact your local PayPal office for additional information on how they handle the payment process when paying online using your PayPal account.
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